PRIVACY POLICY

PLEASE NOTE: UNAUTHORIZED USE OR COPYING OF THIS DOCUMENT IS A VIOLATION OF INTELLECTUAL PROPERTY LAWS AND STRICTLY PROHIBITED.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE

PRIVACY POLICY CONSENT
The website www.isalucia.com (“Website”) and its content are owned by Isa Lucia Wellness, LLC (“Company,” “we,” or “us”). The term “you” refers to any user or visitor of this Website. By using this Website, you agree to and acknowledge that you are bound by the terms of this Privacy Policy, and any personal information you provide to the Company is subject to the terms outlined herein.

The purpose of this Privacy Policy is to explain how we collect, use, process, and distribute your personal information. We will not use or share your information with anyone except as described in this Privacy Policy. The use of data collected through this Website is limited to the purposes described under this Privacy Policy and any applicable Terms of Use.

By using this Website or its content, you consent to the terms in this Privacy Policy, regardless of whether you have read it.

INFORMATION WE COLLECT
Personal information collected through this Website includes information you voluntarily provide by “opting in” for resources, subscribing to newsletters, making purchases, or contacting us directly. We may also collect data automatically based on your interactions with the Website.

The personal information we collect may include but is not limited to: Name, Email address. Phone number, Billing information, Physical or mailing address, Credit card/payment details (processed through secure third-party platforms).

This data may be collected when you: Request a free resource, download, or newsletter, Purchase products, services, or programs, Fill out a contact form, Engage with us on social media.

By voluntarily providing this information, you consent to our collection, use, and processing of such data. Failure to provide certain personal data may limit access to parts of the Website or prevent you from making purchases.

HOW WE COLLECT & USE YOUR PERSONAL INFORMATION
Your decision to provide information is voluntary, and by doing so, you grant us consent to collect and use it for communication, marketing, and to fulfill purchases or requests.

If you opt-in to receive content, we may request personal information such as your name and email address. This data will be used to send newsletters, promotions, and updates.

When you make purchases through the Website, we collect necessary information to process your order, such as billing and credit card details. Payment information is processed securely through third-party providers, and we do not store sensitive payment data.

By engaging with us via contact forms, email, or social media, you consent to us storing and responding to your inquiries.

Additionally, we may use your personal information for:

  • Marketing and promotional purposes

  • Processing transactions

  • Sending relevant offers or promotions based on prior engagement

  • Creating social media advertisements or custom audiences

USE OF AUTOMATIC DATA COLLECTION TECHNOLOGY (“COOKIES”)
This Website may use cookies and similar tracking technologies to collect information about your browsing behavior, preferences, and device. Cookies are small data files stored on your browser, allowing us to personalize your experience.

You may choose to disable cookies through your browser settings, although doing so may impact your ability to fully utilize the Website.

We also utilize third-party services like Google Analytics and Meta Pixels to track Website usage and improve content. These third parties may collect information about your browsing habits across different sites.

DATA SHARING AND DISCLOSURE
We will not share, sell, or distribute your personal information to third parties without your consent, except in the following circumstances:

  • To process payments or fulfill orders through third-party service providers

  • To communicate with you via email or other platforms

  • When required by law or to protect the safety of users

All third-party services used by the Company (such as email platforms or payment processors) are GDPR and LGPD compliant, ensuring your data is handled securely.

ANONYMOUS DATA COLLECTION
We may collect non-identifiable data such as IP addresses and browsing activity to improve Website performance and enhance user experience. This information is used for statistical analysis and internal research.

GENERAL DATA PROTECTION REGULATION (GDPR)
If you are a resident of the European Union, you have certain rights under the GDPR regarding your personal data. You may:

  • Request access to your data

  • Request correction or deletion of inaccurate information

  • Withdraw consent at any time

  • Lodge complaints with regulatory authorities

To exercise these rights, contact us at support@isalucia.com.

BRAZIL’S GENERAL DATA PROTECTION LAW (LGPD)
If you are a resident of Brazil, you are entitled to specific rights under the LGPD, including:

  • Access to your data

  • Request to correct inaccurate information

  • Request to delete data

  • Withdrawal of consent

For LGPD-related inquiries, contact support@isalucia.com.

HOW INFORMATION IS STORED AND SHARED
We take measures to safeguard your personal data and ensure confidentiality. Access is limited to authorized personnel and third-party vendors necessary for operational purposes.

Your data may be transferred across international borders for processing. By using the Website, you consent to this transfer.

SECURITY MEASURES
We implement industry-standard security measures, including SSL encryption, to protect personal data. However, no method of data transmission is entirely secure, and we cannot guarantee absolute protection against unauthorized access.

YOUR RIGHTS TO CONTROL PERSONAL DATA
You have the right to:

  • Unsubscribe from emails at any time

  • Request access, updates, or deletion of your personal information

  • Restrict processing of your data

To exercise these rights, email support@isalucia.com or click “unsubscribe” at the bottom of our communications.

THIRD-PARTY LINKS
Our Website may contain links to third-party sites. We are not responsible for their content, activities, or data policies.

CHILDREN’S ONLINE PRIVACY
This Website is not intended for children under the age of 18. We do not knowingly collect data from minors.

CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email or Website notice. Continued use of the Website after updates constitutes acceptance of the revised policy.

For questions regarding this policy, contact support@isalucia.com.

Last Updated: January 1, 2025